Mike Egan
About Mike Egan
Mike Egan is a Customer Success Coach with extensive experience in various leadership roles across the technology and healthcare sectors. He currently serves as Vice President of Customer Success at OncoLens and has been involved in customer success initiatives at multiple organizations, demonstrating expertise in revenue protection and process optimization.
Current Role at OncoLens
Mike Egan serves as the Vice President of Customer Success for Provider Solutions at OncoLens. He has held this position since 2023 and is based in Atlanta, Georgia. In this role, he focuses on enhancing customer satisfaction and optimizing service delivery within the provider solutions sector.
Experience at Catalyst Software
Mike Egan has been a Customer Success Coach at Catalyst Software since 2020. His responsibilities include protecting recurring revenue and improving customer experience through process optimization. He has contributed to the company's customer success initiatives for four years in the Dallas-Fort Worth Metroplex.
Professional Background
Mike Egan has a diverse professional background with experience in various leadership roles. He previously worked at BenchSci as Vice President of Platform Operations and Vice President of Customer Success and Integrations. His earlier roles include Director of IT and QA at Corepoint Health, Director of Quality Assurance and Release Management at Credant Technologies, and Senior QA Engineer at Intuit.
Educational Qualifications
Mike Egan studied at Texas Tech University, where he earned a Bachelor of Science in International Economics from 1989 to 1993. He is also an MBA candidate at the University of Wisconsin MBA Consortium, further enhancing his expertise in business and management.
Involvement in On Deck Customer Success Program
Mike Egan participated as an inaugural fellow in the On Deck Customer Success program, which aims to develop leadership and innovation in customer success roles. His involvement in this program reflects his commitment to advancing best practices in customer success.