Achar Sharma
About Achar Sharma
Achar Sharma is a Technical Lead at Catchpoint in Bengaluru, India, with expertise in REST API and Selenium scripts for performance monitoring. He has over five years of experience managing technical relationships with clients across various sectors, ensuring customer satisfaction and identifying product improvement opportunities.
Work at Catchpoint
Achar Sharma has been serving as a Technical Lead at Catchpoint since 2019. In this role, he is responsible for managing the technical aspects of relationships with top customers across various sectors, including Media, E-commerce, Finance, Enterprise, IaaS, and SaaS. His work involves ensuring customer satisfaction by delivering high-quality technical service both before and after sales. Achar collaborates closely with sales and business account management teams to secure new business opportunities and enhance sales to existing clients.
Technical Skills and Experience
Achar Sharma possesses hands-on experience with REST API and Selenium scripts, particularly in the context of performance monitoring and analysis. His technical expertise enables him to effectively address customer needs and provide solutions that enhance product performance. This skill set is crucial in his role at Catchpoint, where he focuses on maintaining high standards of technical service.
Previous Experience at Akamai Technologies
Before joining Catchpoint, Achar Sharma worked at Akamai Technologies as a Technical Support Associate from 2017 to 2019. During his two years in this position, he gained valuable experience in technical support, which laid the foundation for his current role in performance monitoring and analysis.
Education and Academic Background
Achar Sharma studied at Mahatma Jyotiba Phule (MJP) Rohilkhand University from 2014 to 2017. His three years of education at this institution provided him with the foundational knowledge necessary for his career in technology and technical support.
Customer Relationship Management
In his current role, Achar Sharma focuses on managing technical relationships with customers. He identifies opportunities to upgrade or modify products to better meet customer needs, ensuring that clients receive tailored solutions that enhance their experience. His proactive approach contributes to maintaining high levels of customer satisfaction.