Daniela Salanti
About Daniela Salanti
Daniela Salanti is a Centre Manager at CBRE Italy, with extensive experience in retail management and employee training. She has successfully improved staff performance and customer satisfaction at Centro commerciale Mongolfiera in Lecce, where she has worked since 2018.
Work at CBRE Italy
Daniela Salanti has been serving as Centre Manager at CBRE Italy since 2018. In her role, she manages operations at Centro commerciale Mongolfiera in Lecce. Salanti has successfully overseen the opening of this commercial center, contributing to the local economy and job creation. She has implemented innovative sustainability practices that have reduced energy consumption and improved the environmental impact of the shopping center.
Previous Experience in Retail Management
Before her tenure at CBRE Italy, Daniela Salanti worked as Centre Manager at Svicom srl from 2015 to 2018. During this time, she developed and executed a comprehensive training program for new employees at Centro commerciale Mongolfiera, which resulted in a 30% improvement in staff performance and customer service ratings. She also held the position of Deputy Centre Manager at Sogeprim Real Estate from 2012 to 2015.
Education and Expertise
Daniela Salanti has a diverse educational background. She studied at the NLP ITALY Coaching School, achieving Practitioner PNL and Coaching essenziale certifications in 2017. Additionally, she completed courses in Digital Retail, Excel avanzato, and Office 365 Sharepoint at Cegeka in 2016 and 2017. Salanti also holds a degree in Scienze della comunicazione, which she pursued from 1995 to 2000.
Achievements in Customer Satisfaction
In her management roles, Daniela Salanti has led initiatives that significantly improved customer satisfaction. At Centro commerciale Mongolfiera, she spearheaded a team that achieved a 20% increase in customer satisfaction scores through strategic initiatives and enhanced service delivery. Salanti also pioneered a community engagement program that increased foot traffic by 15% and improved community relations.
Early Career and Skills Development
Daniela Salanti began her career in customer service at Vodafone Italy in 2008. She also worked as a collaboratrice amministrativa at Sogeprim Real Estate from 2011 to 2012. Her early experiences contributed to her skill set in administration and customer relations, which she later applied in her management roles in retail.