Mackenzie Jensen, Msw
About Mackenzie Jensen, Msw
Mackenzie Jensen is a Partner Success Manager at Charlie Health, where she has worked since 2023. She has a Master's degree in Social Work from the University of Southern California and has held various roles in mental health and social services across several organizations.
Current Role at Charlie Health
Mackenzie Jensen serves as the Partner Success Manager at Charlie Health, a position she has held since 2023. In this role, she is responsible for synthesizing and sharing market feedback from partners, patients, and stakeholders to inform marketing and product strategies. She leads educational meetings, marketing presentations, and networking events, utilizing both in-person and virtual platforms. Her work involves close collaboration with internal teams, including marketing, product, client success, and legal, to achieve Go-to-Market objectives.
Previous Experience in Mental Health
Before her current role, Mackenzie Jensen worked as a Mental Health Specialist at Cincinnati Children's Hospital Medical Center from 2018 to 2021. She also served as a Mental Health Coordinator at Children's Health for six months in 2021. Earlier in her career, she was a Group Therapy Leader at St. Joseph Orphanage from 2016 to 2018. These positions provided her with extensive experience in mental health support and coordination.
Educational Background
Mackenzie Jensen earned her Master's degree in Social Work from the University of Southern California, where she studied from 2018 to 2019. She also holds a Bachelor of Science degree in Criminal Justice/Human Services from the University of Cincinnati, completed in 2015. Additionally, she studied Public Health at Western Carolina University from 2012 to 2014. Her educational background supports her expertise in social work and mental health.
Contributions to Referral Relationships
During her tenure at Charlie Health, Mackenzie Jensen developed a standardized playbook for establishing referral relationships with payors. This playbook is intended for use by future Account Engagement representatives, demonstrating her commitment to enhancing operational efficiency and collaboration within the organization.
Early Career and Customer Service Experience
Mackenzie Jensen began her career as a Customer Service Specialist at DICK'S Sporting Goods, where she worked for five years from 2011 to 2016. This role provided her with foundational skills in customer interaction and service, which have been beneficial in her subsequent positions in mental health and social work.