Charles Williams
About Charles Williams
Charles Williams is a Desktop Support Analyst currently employed at CINC Systems in Duluth, Georgia. He has a background in information technology, with previous roles at Cortland, The Kotter Group, and Pearl River Resort.
Current Role at CINC Systems
Charles Williams currently serves as a Desktop Support Analyst at CINC Systems, a position he has held since 2021. In this role, he is responsible for providing technical support and assistance to users, ensuring that desktop systems operate efficiently. His work involves troubleshooting hardware and software issues, maintaining system performance, and facilitating user training on various technologies.
Previous Experience in Technology Support
Before joining CINC Systems, Charles worked at The Kotter Group as an IT Support Technician from 2020 to 2021. His responsibilities included resolving technical issues and providing support to staff. Prior to that, he held positions at Cortland, first as a Service Desk Support Associate from 2018 to 2019 and then as a Regional Technology Support Associate from 2019 to 2020. His experience also includes a role as an I.T. Help Desk Technician at Pearl River Resort from 2016 to 2017.
Educational Background in Information Technology
Charles Williams earned a Bachelor’s Degree in Information Technology from Mississippi State University, completing his studies from 2012 to 2016. This educational foundation provided him with the necessary skills and knowledge to pursue a career in technology support and desktop analysis.
Work History in Greater Atlanta Area
Charles has significant work experience in the Greater Atlanta Area, where he contributed to various technology support roles. His tenure at Cortland included both Service Desk Support and Regional Technology Support positions, allowing him to develop a comprehensive understanding of user support and technology management in a corporate environment.
Technical Skills and Expertise
Throughout his career, Charles has developed a range of technical skills relevant to desktop support and IT assistance. His roles have required proficiency in troubleshooting, user support, and system maintenance, equipping him with the expertise to address a variety of technical challenges in the workplace.