Ron Donohoe
About Ron Donohoe
Ron Donohoe serves as the Vice President of Customer Experience at Cinch Home Services, a position he has held since 2022. With extensive experience in finance and operations across various companies, he has successfully implemented strategies that significantly improved customer satisfaction and operational efficiency.
Work at Cinch Home Services
Ron Donohoe has served as Vice President of Customer Experience at Cinch Home Services since 2022. In this role, he focuses on enhancing customer satisfaction and streamlining service delivery. His leadership aims to improve overall customer interactions and experiences within the company.
Previous Experience in Customer Service and Operations
Prior to his current position, Ron Donohoe held various leadership roles in customer service and operations. He was the Division Vice President and Head of Member Services at Transformco from 2018 to 2020. He also worked at Sears as CFO and Senior Director of Member Services from 2015 to 2018, where he played a significant role in negotiating vendor support terms during the company's restructuring.
Education and Expertise
Ron Donohoe graduated with a Bachelor of Arts degree in Communications from Spring Hill College in Mobile, Alabama. He has completed the Whirlpool Global Leadership Development Program, which was led by the University of Indiana Kelley School of Business. Additionally, he is Six Sigma Green Belt certified, indicating his expertise in process improvement and operational efficiency.
Achievements in Revenue Growth and Cost Reduction
Throughout his career, Ron Donohoe has achieved significant results in revenue growth and cost reduction. He accomplished a 35% increase in top-line revenue while reducing costs by 13% year-over-year, resulting in $112 million in savings related to contact center and shared services. His strategic initiatives have consistently focused on enhancing operational performance.
Leadership Roles in Various Organizations
Ron Donohoe has held leadership positions in several organizations, including DMI, Aon Hewitt, Unisys, and Transamerica. At Unisys, he served as Director of Global Operations and General Manager of UNISYS Technical Services from 2008 to 2015. His diverse experience spans financial, operational, and sales leadership roles across multiple industries.