Stephanie Chapman
About Stephanie Chapman
Stephanie Chapman is an Operations L&D Instructional Designer, Developer, and Project Lead at Cinch Home Services, where she has worked in various roles since 2012. She specializes in designing learning materials and implementing training systems to enhance customer service operations.
Current Role at Cinch Home Services
Stephanie Chapman serves as the Operations L&D Instructional Designer, Developer, and Project Lead at Cinch Home Services. In this role, she focuses on designing and delivering learning materials that utilize adult learning theories across various formats, including virtual, hybrid, and classroom settings. Her responsibilities include leading projects that enhance operational efficiency and employee training.
Previous Experience at Cinch Home Services
Stephanie Chapman has held multiple positions at Cinch Home Services since 2012. She began as a Customer Service Representative and progressed through various roles, including Customer Service Representative II, Interim Supervisor for Customer Service, and Project Lead for specific initiatives. Her experience spans from 2012 to 2022, showcasing her extensive involvement in customer solutions and operational training.
Instructional Design and Development Expertise
In her current position, Stephanie Chapman specializes in instructional design and development. She has designed and delivered training materials that cater to diverse learning environments. Her work emphasizes the application of adult learning theories, ensuring that training is effective and accessible for all employees.
Project Management and System Implementation
Stephanie has led significant projects, including the planning and implementation of Zoho Desk CRM for Customer Service. She identified departmental needs, mapped processes, and conducted User Acceptance Testing to pinpoint process gaps. Her efforts contributed to the development of new systems and improved operational workflows.
Training Resource Development
Stephanie Chapman has developed a centralized training library on SharePoint, which provides accessible training materials and includes usage reporting. This initiative supports ongoing employee development and ensures that training resources are readily available for staff at Cinch Home Services.