Keisha Thomas
About Keisha Thomas
Keisha Thomas serves as the Head of Customer Support at Circle, where she focuses on scaling a global support team. With a background in customer experience and a degree in Economics from the University of Maryland, she has held various roles in support and customer experience at companies such as Flocabulary and OrderUp.
Current Role at Circle.so
Keisha Thomas serves as the Head of Customer Support at Circle, a position she has held since 2022. In this role, she is responsible for scaling a global support team, ensuring that customer needs are met effectively. Her focus is on enhancing customer experiences through collaboration and simplification of complex technical concepts.
Previous Experience at Circle.so
Prior to her current role, Keisha worked at Circle as a Support Specialist for five months in 2020. She then advanced to the position of Support Lead, where she served for one year until 2021. Her tenure at Circle has provided her with valuable insights into customer support operations.
Professional Background in Customer Experience
Keisha has extensive experience in customer experience roles. She worked at Flocabulary as a Customer Experience Manager from 2017 to 2019 and previously held the position of Customer Experience Specialist there from 2016 to 2017. Her experience at OrderUp included roles as a Data & Content Specialist in 2015 and as a Remote Customer Experience Expert for two months in the same year.
Educational Background
Keisha Thomas studied at the University of Maryland, where she earned a Bachelor of Arts (B.A.) in Economics. This academic background has equipped her with analytical skills that are beneficial in her customer support and management roles.
Personal Interests and Hobbies
In her spare time, Keisha enjoys a variety of activities including piano, audio engineering, and production. She also has an interest in cooking ramen, reading about new blockchain projects, and learning how to build with and without code.