Nathalie Alfred
About Nathalie Alfred
Nathalie Alfred is a Customer Support Specialist at Circle, where she has worked since 2021. She has a diverse background in customer support and operations, with experience in various roles across multiple companies and a strong educational foundation in Computer Information Systems and Marketing.
Work at Circle.so
Nathalie Alfred has been employed as a Customer Support Specialist at Circle since 2021. In this role, she focuses on enhancing customer support experiences, utilizing her expertise in various software tools, including Zendesk. Her position involves addressing customer inquiries and ensuring satisfaction through effective communication and problem-solving skills.
Education and Expertise
Nathalie Alfred holds a Bachelor's degree in Computer and Information Systems Security/Information Assurance and Marketing from Grambling State University, which she completed from 2014 to 2017. She is currently pursuing a Master of Business Administration (MBA) at Brooklyn College, starting in 2021. Her educational background combines technical knowledge with business acumen, supporting her roles in customer support and operations.
Background
Nathalie Alfred has a diverse professional background, starting her career as an Operations Supervisor at Fastcash Caribbean from 2008 to 2012. She then transitioned to roles at Digicel Group as a Customer Account Executive and at Teachable as a Customer Educator. Her experience spans various industries, including telecommunications, e-learning, and customer service, primarily in Roseau, Dominica, and Louisiana.
Previous Work Experience
Before joining Circle, Nathalie Alfred gained significant experience in customer support and marketing through various internships and roles. She worked as a Peer Tutor and Teaching Assistant at Grambling State University, and held multiple internships at CenturyLink, including positions in Security Operations Marketing and Consumer Marketing. This diverse experience has contributed to her skills in customer support and operations.
Skills and Competencies
Nathalie Alfred possesses a range of skills essential for her role as a Customer Support Specialist. She demonstrates expertise in using customer support software such as Zendesk, HelpScout, and others. Her competencies include communication, management, teamwork, and leadership, all of which are crucial for effectively addressing customer needs and enhancing support experiences.