Will Ferguson
About Will Ferguson
Will Ferguson is a Senior Customer Success Manager with a background in Hospitality Administration and International Business. He has held various roles in customer success and sales across multiple organizations, including Circle, Remote Year, and Bus2alps.
Work at Circle.so
Will Ferguson currently holds the position of Senior Customer Success Manager at Circle, where he has been employed since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. Prior to this position, he worked at Circle as a Customer Experience Specialist from 2020 to 2021, where he contributed to improving customer interactions and support. His experience at Circle spans over two years in total.
Education and Expertise
Will Ferguson earned a Bachelor's degree in Hospitality Administration/Management from Colorado State University. He also studied International Business at CEA CAPA Education Abroad, where he achieved another Bachelor's degree. His educational background equips him with a strong foundation in customer service and business management, relevant to his roles in customer success and sales.
Background in Customer Success and Sales
Will Ferguson has extensive experience in customer success and sales across various organizations. He served as the Director of Customer Success at StudentCity.com for one year and held multiple roles at Remote Year, including Sales Manager and Senior Account Executive from 2016 to 2021. His tenure at Bus2alps as Sales Director from 2013 to 2015 further solidified his expertise in sales management.
Previous Roles and Responsibilities
Throughout his career, Will Ferguson has taken on various roles that emphasize customer engagement and sales strategies. He worked as a B2B Sales Consultant at Remote Year from 2021 to 2022 and was a Program Director and Leader at Rustic Pathways in 2016. His diverse experiences across different companies and positions have contributed to his comprehensive understanding of customer success.