Brittany Hudson
About Brittany Hudson
Brittany Hudson is a Customer Champion at Cleo, with a diverse background in teaching, customer service, and technology support across various industries and countries.
Title
Brittany Hudson currently holds the position of Customer Champion at Cleo, working remotely.
Current Role at Cleo
In her role as a Customer Champion at Cleo, Brittany Hudson is integral in halting A/B tests by giving critical feedback on user impact, improving training materials for the Customer Service team, and reporting in-app bugs using Jira. She collaborates closely with the Product Operations team to enhance product functionality based on user feedback and utilizes data from support tickets to provide real-time problem-solving insights to developers.
Previous Roles
Brittany Hudson has a diversified work history, including positions such as a Beertender at Live Nation Entertainment, and a Front Desk Attendant at Montecito Sequoia Lodge & Family Camp. She also served as an ESL Teacher, Lead Teacher & Canvas Support Specialist, and Information Technology Teacher at The Oxford Partnership in Saudi Arabia. Her experience includes being an Office Manager at USUHS, a Police Records Clerk for the City of Jacksonville, NC, and an English Teacher at both EF Education First in Indonesia and University of Hail.
Education and Qualifications
Brittany Hudson holds a Bachelor of Arts (B.A.) in English from the University of North Carolina at Wilmington. She completed her high school education at Northside High School, achieving the designation of North Carolina Scholar.
Professional Contributions
Throughout her career, Brittany Hudson has consistently made contributions that enhance operational and product development processes. Notably, she has halted A/B tests due to user impact concerns, improved training materials for customer service, and used Jira for bug reporting. Her collaboration with the Product Operations team has been crucial in refining product functionality through real-time problem-solving and user feedback analysis.