Danielle Neeve
About Danielle Neeve
Danielle Neeve is a Customer Champion at Cleo with a diverse background in energy, banking, and healthcare sectors.
Current Role at Cleo
Danielle Neeve currently works at Cleo AI as a Customer Champion, a position she has held since May 2021. In this role, she is responsible for customer advocacy and ensuring quality customer service. Her experience allows her to bring a diverse skill set to her current position, enhancing customer experience and satisfaction.
Previous Role at SSE plc
Danielle Neeve worked as an Energy Advisor at SSE plc from 2016 to 2018, based in Reading, United Kingdom. During her tenure, she gained experience in the energy sector, advising customers on energy solutions and optimizing their energy usage. Her role involved addressing customer inquiries and providing informed recommendations.
Experience at HSBC
Before her role in the energy sector, Danielle served as a Customer Service Officer at HSBC from 2014 to 2016. In this position, she was responsible for assisting customers with various banking needs, addressing financial inquiries, and providing support for banking services. This role helped her develop strong customer interaction and problem-solving skills.
Early Career in Healthcare
Danielle Neeve's career began in the healthcare sector where she worked as a Pharmacy Assistant for the NHS from 2011 to 2014 in Basingstoke. Her responsibilities included assisting pharmacists, managing prescriptions, and interacting with patients to facilitate their pharmaceutical needs. This experience provided her with a solid foundation in patient care and healthcare operations.
Educational Background
Danielle Neeve has a strong educational background with studies in child care and various academic subjects. She attended Basingstoke College of Technology where she studied Education and achieved a qualification in Child Care. Additionally, she studied several subjects, including English, Maths, and Business Studies, at Brighton Hill Community College, earning multiple GCSEs.