✨ Jillian Pellagatti
About ✨ Jillian Pellagatti
Jillian Pellagatti is a Fraud Investigations Analyst at Cleo in the New York City Metropolitan Area, with a diverse background in customer support, music strategy, and community management.
Fraud Investigations Analyst at Cleo
Jillian Pellagatti is currently working as a Fraud Investigations Analyst at Cleo, located in the New York City Metropolitan Area. In this role, she focuses on identifying and analyzing fraudulent activities to protect the company and its clients. Her expertise in this area contributes to maintaining the security and integrity of Cleo's operations.
Customer Support and Leadership Roles
Jillian Pellagatti previously held significant roles at Cleo before becoming a Fraud Investigations Analyst. She served as the Customer Support Team Lead from 2021 to 2022, where she managed and guided the support team. Prior to that, she was a Customer Champion from 2020 to 2021, providing exemplary service to customers. Her experience in customer support roles has equipped her with valuable skills in team leadership and customer relations.
Education in Media Studies and Liberal Arts
Jillian Pellagatti has pursued advanced education at The New School, where she obtained a Master of Arts (MA) in Media Studies from 2022 to 2023. Additionally, she earned a Bachelor of Science (BS) in Liberal Arts, Design, and Business from the same institution during 2020 to 2021. Her academic background provides a strong foundation for her varied professional roles, blending creative, analytical, and business skills.
Roles in Music and Entertainment Industries
Jillian Pellagatti has a significant background in the music and entertainment industries. She worked at No Neon Records as Community Manager and A&R from 2019 to 2021, managing artists and repertoire activities. She also served as a Music Strategy Intern at Splice in 2021 for 5 months in New York. Currently, she holds an A&R role at Nightenjin, where she continues to contribute to artist and repertoire management.
Early Career Positions
Jillian Pellagatti's early career includes diverse roles across different industries. She worked as a Freelance Account Manager at New Industria Digital Marketing, handling client accounts from 2019 to 2020. She was an Executive Assistant at DCI Metro during the same period. Additionally, she managed the front-of-house operations at The Mini Bar in Jacksonville Beach and coordinated performances for the We Rise Pro-Peace Arts + Music Festival in Jacksonville, Florida.