Skip Knierim
About Skip Knierim
Skip Knierim is a Technical Support Specialist at Clicktime, where he has worked since 2018. He has extensive experience in customer support roles and expertise in Agile methodologies and social media integration.
Work at ClickTime
Skip Knierim has been employed at ClickTime as a Technical Support Specialist since 2018. In this role, he focuses on enhancing customer support processes through the application of Agile methodologies. His position is based in San Francisco, California, where he has contributed to the company's commitment to providing effective technical support.
Previous Experience in Technical Support
Before joining ClickTime, Skip Knierim held various positions in technical support. He worked as a Technical Support Engineer at B2w Software for seven months in 2008. He also served as a Technical Customer Support Specialist at Pdi from 2002 to 2008, accumulating six years of experience. Additionally, he was a Customer Support Representative and QA Analyst at Scout Exchange from 2013 to 2017, and a Customer Support and QA Representative at Litl from 2010 to 2013.
Education and Expertise
Skip Knierim earned a Bachelor of Science degree in Marketing and Communications from California State University - Sacramento, where he studied from 1981 to 1986. His educational background supports his expertise in integrating social media strategies into customer support operations. He also has a keen interest in leveraging mobile technologies to enhance user experience.
Background in Customer Support
Skip Knierim has extensive experience in customer support roles across various companies. His career began at Pdi, where he worked for six years. He later transitioned to Litl and then to Scout Exchange, where he combined customer support with quality assurance responsibilities. This diverse background has equipped him with a comprehensive understanding of customer support dynamics.