Ian Kraskoff
About Ian Kraskoff
Ian Kraskoff is the Founder and CEO of Cloud Humans, where he has integrated generative AI into customer service solutions. He has a diverse background, including roles at Uber and The Brink's Company, and has studied at prestigious institutions such as Y Combinator and INSEAD.
Work at Cloud Humans
Ian Kraskoff serves as the Founder and CEO of Cloud Humans, a position he has held since 2020. Under his leadership, the company has integrated generative AI with reinforced learning from human feedback, enabling brands to automate 50% to 85% of customer messages. Cloud Humans has also achieved the significant milestone of handling over 2 million support tickets by February 2024. Ian has secured backing from notable investors, including Canary VC, Grão, and Y Combinator, enhancing the company's growth and market presence.
Education and Expertise
Ian Kraskoff has a diverse educational background. He studied at the University of Virginia, earning a Bachelor's degree in Commerce with a concentration in Marketing and IT, along with a Business Analytics track from 2010 to 2012. He completed an MBA at INSEAD from 2018 to 2019. Additionally, he participated in Harvard Business School's HBX Executive Education program in Strategy & Leadership in 2017. Ian also holds a Black Belt in Lean Six Sigma from Fundação Vanzolini, achieved in 2016.
Professional Background
Ian Kraskoff has extensive experience in various managerial roles across multiple companies. He worked at Uber in several capacities, including Interim City General Manager for Uber Eats in 2018, Senior Operations Manager in 2018, and Operations & New Partnerships Manager from 2016 to 2017. Prior to his time at Uber, he served as Manager of Special Projects at The Brink’s Company from 2013 to 2016. He also held positions at Loft as Director of CX and Acquisitions & Supply from 2019 to 2020.
Achievements and Collaborations
Throughout his career, Ian Kraskoff has collaborated with notable companies such as Nuvemshop, CRM&BONUS, Afya, and Insider through Cloud Humans. He has been instrumental in securing investment from prominent venture capital firms, which has significantly contributed to the growth of Cloud Humans. Ian regularly shares insights on customer experience through LinkedIn, drawing from his extensive background in customer experience management.
Internships and Early Career
Ian Kraskoff began his career with various internships and work-study positions. He worked as an intern at KOAM-TV in Promotions from 2009 to 2010 and held multiple work-study roles at Labette Community College, including Library Work-Study, Tutor Work-Study, and Basketball Student Assistant from 2008 to 2010. These early experiences contributed to his foundational skills in operations and management.