Dana Segal
About Dana Segal
Dana Segal is a Customer Success Manager at CloudLex, Inc., specializing in strategic problem resolution and customer satisfaction since 2022. With extensive experience in various roles at AT&T and other companies, Segal focuses on cost reduction, resource optimization, and cross-functional collaboration.
Work at CloudLex
Dana Segal has been serving as a Customer Success Manager at CloudLex, Inc. since 2022. In this role, Dana specializes in strategic problem resolution, focusing on identifying and solving complex issues to enhance customer satisfaction. Dana's responsibilities include employing root cause analysis to identify underlying issues and implementing effective solutions to prevent recurrence. Additionally, Dana emphasizes cross-functional collaboration, working with various departments and teams to achieve common goals and optimize customer success operations.
Previous Experience at AT&T
Dana Segal has extensive experience at AT&T, where she held multiple roles over a span of 16 years. Dana began as a Billing Specialist from 2000 to 2001 in Mesa, Arizona. She then transitioned to various positions, including Process Manager from 2001 to 2007, and later served as a Senior System Engineer from 2016 to 2019. During her tenure, Dana progressed through roles such as Sr. Specialist, Technical Architect, and Professional Technical Architect, focusing on defect management and test leadership. Her experience at AT&T equipped her with skills in cost reduction and analysis to improve financial efficiency.
Experience at TEKsystems and FRONTSTEPS
Before joining CloudLex, Dana Segal worked at TEKsystems as a Project Manager/Migration Specialist for six months in 2021 to 2022. Prior to that, she was employed at FRONTSTEPS as a Sr. Implementation Delivery Specialist from 2019 to 2021. In these roles, Dana further developed her project management skills and contributed to successful implementation strategies, enhancing her expertise in customer success and operational efficiency.
Education and Expertise
Dana Segal studied at Maryvale High School and South Mountain High School, where she focused on General Studies. Her educational background laid the foundation for her career in technology and customer success. Dana possesses expertise in the software development lifecycle (SDLC) and DevOps, which involves managing the integration of development and operations for continuous delivery. This technical knowledge supports her role in enhancing customer satisfaction and operational efficiency.