Ilaria Vilardi
About Ilaria Vilardi
Ilaria Vilardi is a Senior Operations Support Manager at Clue by Biowink in Berlin, Germany, with a background in guest services and tourism marketing.
Current Role at Clue by Biowink
Ilaria Vilardi currently works as the Senior Operations Support Manager at Clue by Biowink, a position she has held since 2022. She oversees the operations support team in Berlin, Germany, focusing on ensuring the team’s efficiency and effectiveness. In this role, she implements and maintains technical tools for the support team and regularly collects and analyzes metrics to provide comprehensive reports to the entire company.
Previous Experience in Hospitality Industry
Prior to her role at Clue by Biowink, Ilaria worked within the hospitality industry. She served as a Guest Service Assistant at Holiday Inn Express Munich Airport for 9 months in 2016, based in Oberding. Before this, she completed a Front Desk internship at Nicotel Bisceglie from 2015 to 2016, accumulating eight months of experience in Bisceglie. Earlier, she worked as a Freesale Assistant at Asatours Ltd. for three months between 2014 and 2015 in London, United Kingdom.
Educational Background
Ilaria Vilardi has a diverse educational background. She completed the SheCodes Plus Advanced Online Coding Workshop in 2021. She earned a Master's degree in Tourism Marketing and Social Media Management from SESEF in 2015. Ilaria also holds a Master's degree in Specialised Translation from Università degli Studi di Bari, attained between 2011 and 2014. She participated in the Erasmus program at Universität Bielefeld in 2011, receiving an Erasmus Outgoing Students Certificate. Additionally, she achieved a Bachelor's degree in Languages and Cultures for Tourism from Università degli Studi di Bari, completed from 2008 to 2011.
Technical Skills and Initiatives
At Clue by Biowink, Ilaria not only manages operational support but also brings a strong technical orientation to the role. She has skills in HTML, CSS, and JavaScript and is currently learning React JS. She contributes to the efficient functioning of the support team by assessing their technical proficiency and providing tips and articles to enhance the use of the Clue app.
Contributions to Clue by Biowink
Apart from her managerial duties, Ilaria Vilardi contributes valuable insights and content for Clue by Biowink. She shares insider tips for effectively using the Clue app, including period tracking. Ilaria frequently provides practical advice that enhances user experience and contributes to the Clue blog with articles aimed at helping users maximize the app's functionalities.