Kaitlin Mc Mannis
About Kaitlin Mc Mannis
Kaitlin Mc Mannis is a Salesforce Business Analyst, Staff at Code42, with extensive experience in customer success and operations management. She has held various roles at Salesforce, focusing on organizational change and customer-centric operations since 2009.
Current Role at Code42
Kaitlin Mc Mannis serves as a Salesforce Business Analyst, Staff at Code42 since 2023. In this role, she focuses on leveraging Salesforce tools to enhance business processes and improve customer interactions. Additionally, she has been working as a Senior Salesforce Business Analyst at Code42 since 2020, where she has contributed to the development of strategies that support organizational objectives and customer satisfaction.
Previous Experience at Salesforce
Kaitlin Mc Mannis has extensive experience at Salesforce, where she held multiple roles over several years. She worked as an Enablement Manager for 9 months in 2016 to 2017, focusing on training and support initiatives. Prior to that, she was a Customer Success Manager/Product Specialist for Data.com Products from 2011 to 2014, and later served as a Senior Business Operations Analyst from 2017 to 2020. Her tenure included roles such as Associate Renewal Manager and Success Manager, showcasing her expertise in customer engagement and operational efficiency.
Educational Background
Kaitlin Mc Mannis studied at Washington State University, where she earned a Bachelor of Communication from 2005 to 2009. Her education provided her with a foundation in communication strategies, which she applies in her professional roles, particularly in managing change and ensuring adoption within organizations.
Specialization in Organizational Change
Kaitlin Mc Mannis specializes in designing learning and development programs aimed at enabling organizational change. She has a track record of architecting customer-centric operations that efficiently meet evolving customer needs. Her expertise includes creating and executing workflows that optimize the customer experience and foster long-term relationships.
Background in Customer-Facing Roles
Kaitlin Mc Mannis has a strong background in customer-facing roles, with a focus on operations and enablement management. She previously worked at Jigsaw as a Premier Accounts Coordinator from 2009 to 2010. Her experience across various positions has equipped her with the skills necessary to design scalable processes that support business growth and sustain customer satisfaction.