Yvette Lee
About Yvette Lee
Yvette Lee is an Implementation Engineer at Code42, where she manages the deployment and configuration of the company's platform. With extensive experience in IT support and client implementation, she has worked for various organizations including McKesson and athenahealth.
Current Role at Code42
Yvette Lee serves as an Implementation Engineer at Code42, a position she has held since 2021. In this role, she manages the end-to-end deployment and configuration of Code42's platform, which includes both on-premise and cloud solutions. Lee supports customers throughout the entire lifecycle of deployment, from initial engagement to post-live support and maintenance. She designs deployment and configuration strategies tailored to meet specific customer needs and assists with the delivery of client deliverables.
Previous Experience in IT Support
Before joining Code42, Yvette Lee held various roles in IT support and implementation. She worked at McKesson as a Technical Helpdesk Analyst from 2015 to 2019, where she provided technical assistance in Alpharetta, GA. Prior to that, she was a Senior Client Implementation Support Analyst at athenahealth for eight months in 2014, also in Atlanta, GA. Her experience includes working as an IT Asset Management Support Analyst at ThyssenKrupp and as an Incident Manager for the State of Georgia.
Educational Background
Yvette Lee has a solid educational foundation in health care administration and computer science. She earned a Bachelor of Business Administration (BBA) in Health/Health Care Administration/Management from American Intercontinental University, where she studied from 2008 to 2010. Earlier, she obtained an Associate of Science (A.S.) degree in Computer Science from Atlanta Metropolitan College, completing her studies from 1995 to 1998.
Skills in Client Training and Support
Yvette Lee has demonstrated expertise in client training and support. She reviews installations and provides training to clients on installed technologies, ensuring they understand how to utilize the systems effectively. Lee creates and presents post-installation deliverables to customers, which helps in reinforcing their understanding of the deployed solutions. Her ability to assist with administrative duties and deliver client deliverables in a timely manner further enhances her role in client support.
Leadership and Team Management Experience
In addition to her technical roles, Yvette Lee has experience in leadership and team management. She served as a Service Desk Team Lead at HCTec Partners for six months in 2014, where she oversaw service desk operations for WellStar Health Systems. This role involved managing a team and ensuring effective service delivery, contributing to her comprehensive skill set in IT support and implementation.