Jennifer P.
About Jennifer P.
Jennifer P. is a Customer Success Manager with a background in graphic design and customer operations. She has worked at several companies, including Cohley, Better.com, and AVARELLE, and holds a degree in Visual Presentation & Exhibition Design from the Fashion Institute of Technology.
Current Role at Cohley
Jennifer P. currently serves as a Customer Success Manager at Cohley. She has been in this role since 2023, contributing to the company's efforts in enhancing customer satisfaction and engagement. Her responsibilities include managing client relationships and ensuring that customers derive maximum value from the services offered by Cohley.
Previous Experience in Customer Success
Prior to her current position, Jennifer P. held several roles in customer success. She worked at Better.com as a Customer Success Manager from 2020 to 2021, where she focused on client retention and support. In 2022, she continued in a similar capacity at Cymbio for nine months, further developing her expertise in customer relationship management.
Background in Graphic Design and Internships
Jennifer P. began her career with internships that provided her with foundational experience in graphic design and creative partnerships. She interned at Incoco Products in 2013 for three months as a Graphic Design Intern, and later at FOX Sports in 2014 for three months as a Creative Partnership Intern. These roles contributed to her skill set in visual presentation and collaboration.
Education and Expertise
Jennifer P. studied at the Fashion Institute of Technology from 2011 to 2015, where she earned a degree in Visual Presentation & Exhibition Design. This educational background equipped her with knowledge in design principles and visual communication, which she has applied throughout her career in various roles.
Role at AVARELLE
Before her tenure at Better.com, Jennifer P. worked as a Customer Operations Manager at AVARELLE from 2019 to 2020. In this role, she was responsible for overseeing customer operations, which included managing customer inquiries and improving operational efficiency to enhance customer satisfaction.