Tessa Vaskas
About Tessa Vaskas
Tessa Vaskas is an Implementation Manager at Conexiom, where she has worked since 2021, guiding customers through onboarding and maximizing their use of automation solutions. She has a background in customer success and project management, with previous roles at ResortSuite and Searchspring.
Work at Conexiom
Tessa Vaskas has been serving as an Implementation Manager at Conexiom since 2021. In this role, she guides new customers through an established onboarding process, ensuring they are equipped to use Conexiom's automation solutions effectively. Tessa develops detailed project plans to monitor and track progress for large and strategic projects. She also delivers training to clients, nurturing their skills for effective product use. Additionally, she assists customers in identifying ways to maximize the value they receive from Conexiom's services and collects user metrics to analyze trends, recommending strategies to enhance customer satisfaction.
Previous Experience
Before joining Conexiom, Tessa Vaskas held several positions in the technology and customer success sectors. She worked at Searchspring as an Implementations Manager from 2019 to 2021 and as a Customer Success Manager from 2018 to 2019. Prior to that, she was employed at ResortSuite as a Customer Success Manager and Web Implementation Lead from 2017 to 2018, and as an Application Support Analyst from 2015 to 2017. Tessa also gained experience at the University of Guelph, where she held various roles including Intern in the Office of Registrarial Services and Research Assistant in the Psychology Department.
Education and Expertise
Tessa Vaskas studied at the University of Guelph, where she earned a Bachelor of Arts (B.A.) in Psychology from 2010 to 2014. Her educational background has provided her with a solid foundation in understanding user behavior and customer needs, which she applies in her current role at Conexiom. Tessa's expertise in customer success and implementation management is complemented by her experience in project planning and user metrics analysis.
Background
Tessa Vaskas has a diverse professional background that spans several years in customer success and implementation roles. She began her career at the University of Guelph, where she held multiple positions, including Records Officer Assistant and Intern in the Office of Registrarial Services. Her transition into the technology sector included roles at ResortSuite and Searchspring, where she developed skills in customer support and project management before joining Conexiom.