اسامة زويدي
About اسامة زويدي
Osama Zouidi is a Contact Center Manager with extensive experience in customer service, quality assurance, and leadership roles across various organizations.
Current Role as Contact Center Manager
Currently, اسامة زويدي serves as the Contact Center Manager at a confidential organization in Qatar. In this role, he focuses on enhancing service delivery and maintaining high-quality standards. His leadership skills are evident in his commitment to team building and achieving customer satisfaction. He actively promotes a culture of excellence within the contact center, ensuring that performance aligns with customer happiness.
Educational Background and Certifications
اسامة زويدي has a diverse educational background. He studied English Language and Literature at ISLT, earning a Maitrise Anglais from 2005 to 2009. He also obtained a Bachelor Degree from ISLT Tunis between 2005 and 2011. His professional development includes a Supervisor Development Program at Vistaprint in 2012, AGILE Transformation in 2017, and a Mini-MBA in Business Management in 2017. Additionally, he achieved a 6 Sigma Yellow Belt in 2020 and completed training in Project Management basics in 2015.
Professional Experience in Customer Service
اسامة زويدي has extensive experience in customer service roles. He began his career as a Technical Assistant at MAPFRE in Tunisia and later worked as a Customer Service Representative at Vistaprint. He progressed to roles such as Supervisor Customer Service and Operations Lead at Vistaprint, and eventually became the Contact Center Operations Manager at Cimpress. His experience includes a position as a Quality Assurance and Customer Experience Consultant at Primary Health Care Corporation in Qatar.
Leadership and Management Skills
اسامة زويدي has developed strong leadership and management skills through various training programs. He studied at 4 D Leadership House, where he focused on leadership consistency from 2016 to 2017. His AGILE leadership skills emphasize team building and service excellence. He also completed a training program on self-management and the management of others at Alfacom in 2017, further enhancing his capabilities in managing diverse teams.
Commitment to Quality and Diversity
اسامة زويدي is dedicated to maintaining high-quality standards in service delivery. He celebrates diversity and actively seeks to build strong, capable teams by exploring diverse profiles. His approach to customer satisfaction is rooted in the belief that performance and happy customers are interconnected. This commitment is reflected in his successful launch and growth of multiple projects throughout his career.