Marc Sylvester
About Marc Sylvester
Marc Sylvester serves as the Vice President and Business Line Manager at Connext Global Solutions, bringing over 20 years of experience in support operations and new product implementations, specializing in cable broadband and fiber operations.
Work at Connext Global Solutions
Marc Sylvester has held the position of Vice President & Business Line Manager at Connext Global Solutions since 2022. In this role, he oversees various business operations and initiatives, leveraging his extensive experience in support operations and new product implementations. His focus includes enhancing service delivery and ensuring that projects align with organizational goals. Marc's leadership is instrumental in driving the company's growth and operational efficiency.
Previous Experience in Support Operations
Before joining Connext Global Solutions, Marc Sylvester served as Sr. Director of Advanced Support Operations at Atlantic Broadband from 2018 to 2021. He also held the position of Sr. Director of Customer Operations at Breezeline for one year. His career includes significant roles at MetroCast Cablevision/Harron Communications, where he was Sr. Director of Voice Operations for 11 years, and at Comcast, where he worked in various capacities, including Technical Operations and Customer Service Supervisor.
Education and Expertise
Marc Sylvester studied Business Management at the University of Phoenix, where he earned a Bachelor of Science in Business Management (BSBM) from 2009 to 2011. His educational background complements his over 20 years of professional experience in cable broadband, fiber, and telecommunications operations. He specializes in project management, churn reduction, and competitive product analysis, focusing on revenue growth and client base expansion.
Project Management Skills
Marc Sylvester possesses strong project management skills, enabling him to direct multiple business initiatives while maintaining quality and productivity. His ability to manage projects within budget constraints has been a key factor in his successful career. He emphasizes the importance of training staff on product and service usage, ensuring a positive customer experience and fostering strong relationships with stakeholders.
Focus on Customer Experience
In his various roles, Marc Sylvester has prioritized the importance of a positive customer experience. He focuses on training staff to enhance product and service knowledge, which contributes to improved customer satisfaction. His strategic planning efforts aim to increase revenue and grow the client base, demonstrating his commitment to delivering exceptional service and support.