Nica Lacuarta
About Nica Lacuarta
Nica Lacuarta serves as the Associate Director of Operations at Connext, where she has worked since 2023. With a diverse background in customer service and operations management, she has held various roles at companies such as TaskUs, STARTEK Philippines, and Cloudstaff.
Current Role at Connext
Nica Lacuarta serves as the Associate Director of Operations at Connext, a position she has held since 2023. In this role, she is responsible for overseeing operational processes and ensuring efficient service delivery. Her leadership contributes to the organization's operational success in Angeles, Central Luzon, Philippines.
Previous Experience at Connext
Prior to her current role, Nica Lacuarta worked at Connext as a Service Delivery Manager for six months in 2021. She also held the position of Senior Operations Manager from 2022 to 2023, where she focused on enhancing operational performance and team management.
Career Background in Customer Service
Nica Lacuarta has extensive experience in customer service roles. She worked at TaskUs as a Customer Service Team Lead for five months in 2017. Additionally, she held various positions at STARTEK Philippines, including Trainer, Senior Customer Service Representative, Insights Specialist, and Quality Assurance Specialist, accumulating several years of experience in customer service operations.
Educational Background
Nica Lacuarta earned her Bachelor of Science degree in Accounting and Business/Management from Holy Angel University. She studied there from 2007 to 2011, acquiring foundational knowledge that supports her career in operations and management.
Experience in Training and Development
Nica Lacuarta has a solid background in training and development. She worked as a Training Officer at Cloudstaff from 2018 to 2021 and as a Training Specialist at VXI Global Solutions, LLC for two months in 2018. Her roles involved developing training programs and enhancing employee skills in customer service.