Ryan Charpentier
About Ryan Charpentier
Ryan Charpentier serves as the Director of Strategic Account Management at Constellation1, where he has been since 2020. He has extensive experience in client relations and account management, having held various leadership roles across multiple industries.
Current Role at Constellation1
Ryan Charpentier serves as the Director of Strategic Account Management at Constellation1, a position he has held since 2020. In this role, he has developed and executed the company's Customer Success strategy, acting as the primary liaison between customers and the internal team. His focus is on addressing the software needs of clients in the real estate sector.
Previous Experience at MLSE
Prior to his current role, Ryan worked at Maple Leaf Sports & Entertainment (MLSE) as part of the Global Partnerships and Sales team from 2017 to 2018. During his tenure in the Toronto, Canada Area, he contributed to the organization's partnership initiatives and sales strategies.
Educational Background
Ryan Charpentier studied at Boston University, where he earned a Bachelor of Arts and Sciences degree in Exercise Physiology. His studies spanned from 1996 to 2001, providing him with a foundation in health sciences that complements his business acumen.
Career Progression and Roles
Ryan has held various positions across multiple industries, showcasing a diverse range of business experiences. He worked at Vixxo as the Director of Client Relations from 2018 to 2020, and at AdParlor Inc. as the Director of Account Management from 2013 to 2015. Additionally, he served as the Director of Sales Operations at SnapApp from 2010 to 2013, and held several roles at Focalex, Inc. from 2000 to 2006.
Philosophy on Customer Service
Ryan believes in the importance of solving complex client problems while ensuring client satisfaction. His philosophy centers around providing exceptional customer service and experiences, which he views as essential for driving contract renewals, upsells, and client referrals.