Blair Kantolinna
About Blair Kantolinna
Blair Kantolinna is a Customer Success Manager with extensive experience in customer engagement and digital transformation. He has held various roles in prominent companies, including Nexthink, VMware, and ControlUp, and possesses an MBA from the University of Birmingham.
Current Role at ControlUp
Blair Kantolinna currently serves as a Customer Success Manager at ControlUp, a position held since 2022. In this role, Blair focuses on enhancing customer satisfaction and engagement, leveraging extensive experience in customer success strategies. His responsibilities include managing customer relationships and ensuring successful adoption of ControlUp's solutions within the NEMEA region.
Previous Experience at Nexthink
Blair Kantolinna worked at Nexthink in various capacities, including as a Senior Customer Success Manager from 2018 to 2020 in London, United Kingdom. He also served as a Digital Experience Architect for a brief period in 2020 in Northern Europe. During his tenure, he developed and delivered global training programs aimed at improving customer success and engagement.
Professional Background in Technology
Blair has a diverse professional background in the technology sector, having held positions at VMware, CA Technologies, and BMC Software. At VMware, he worked as a Business Solution Strategist from 2011 to 2013 in NEMEA. His role at CA Technologies as a Senior Solution Strategist lasted from 2009 to 2011 in the United Kingdom. Additionally, he was the Global Lead for BSM Business Development at BMC Software from 2005 to 2007.
Education and Qualifications
Blair Kantolinna studied at the University of Birmingham, where he achieved an MBA (Exec). He also holds a Bachelor of Commerce with Honours (B.Com Hons) in Commerce with French and Spanish from the same institution. His educational background supports his extensive experience in customer success and business development.
Skills and Expertise
Blair possesses extensive expertise in customer success tools and metrics, including Salesforce, Gainsight, and JIRA. He has a strong focus on Return on Investment (ROI) and Total Cost of Ownership (TCO) metrics, along with a proven track record in account growth. His ability to work collaboratively across cross-functional teams has been recognized, contributing to successful digital transformations and customer community initiatives.