Stephen Farno
About Stephen Farno
Stephen Farno is an Operational Specialist at Convoy Inc, where he has worked since 2019, and also serves as a Food Court Customer Service Representative at Costco Wholesale since 2018. He has a background in Business Administration and Management from Bellevue College and experience in customer service and training within the logistics sector.
Work at Convoy
Stephen Farno has served as an Operational Specialist at Convoy Inc since 2019. In this role, he collaborates with product and engineering teams to enhance customer service offerings. His responsibilities include training carriers and drivers to optimize their use of Convoy's products and services. He utilizes shipment data to provide strategic insights that inform future decision-making processes, contributing to the overall efficiency and effectiveness of the company's operations.
Current Role at Costco Wholesale
In addition to his position at Convoy, Stephen Farno has worked at Costco Wholesale as a Food Court Customer Service Representative since 2018. His role involves direct customer interaction, ensuring a positive experience for patrons at the food court in Issaquah, WA. This position has allowed him to develop strong customer service skills and maintain a high level of satisfaction among customers.
Education and Expertise
Stephen Farno completed his high school education at Skyline High School, earning a High School Diploma from 2013 to 2017. He then attended the University of Montana for one year before transferring to Bellevue College, where he studied Business Administration and Management from 2018 to 2020. This educational background has equipped him with foundational knowledge relevant to his roles in operational and customer service positions.
Previous Experience
Before his current roles, Stephen Farno worked at Costco Wholesale as a Front End Customer Service Representative for one month in 2018. He also gained experience as a Snowboard Instructor at Ski Masters Ski & Snowboard School, LLC for two months in 2016. These positions helped him develop customer service skills and the ability to work effectively in team-oriented environments.