Uyen Nguyen
About Uyen Nguyen
Uyen Nguyen is a Senior Operation and Customer Experience Analyst at Convoy Inc, with a background in International Business from Seattle University. She has extensive experience in operations and customer experience, having previously worked in various roles including Sales Associate at Bergman Luggage and Operations Manager at Keepe.
Work at Convoy
Uyen Nguyen currently serves as a Senior Operation and Customer Experience Analyst at Convoy Inc, a position held since 2022. In this role, Uyen has successfully led initiatives that significantly improved operational efficiency. Notably, Uyen implemented the 'Hawkeye' project, which enhanced the Appointment Scheduled On-Time metric to 90% on a daily basis. Prior to this role, Uyen worked as Operations & Customer Experience III at Convoy from 2021 to 2022, where efforts contributed to a reduction of 30% in incidentals and an increase in program margin by 30% across multiple shipping lanes.
Education and Expertise
Uyen Nguyen pursued higher education at Seattle University, earning a Bachelor of Business Administration (BBA) in International Business from 2018 to 2019. Prior to this, Uyen studied at Seattle Central College, where an Associate of Arts (AA) in Business Administration and Management was obtained from 2016 to 2017. This educational background provides a strong foundation in business principles and management practices, which Uyen applies in current professional roles.
Background
Uyen Nguyen has a diverse professional background, beginning with a role as Operations Manager at Keepe in 2020. Following this position, Uyen worked at Gobo Enterprises as an Account Specialist for eight months in 2020-2021. Uyen's experience spans various roles, focusing on operations and customer experience, which has equipped Uyen with a comprehensive understanding of the logistics and customer service sectors.
Achievements
Throughout Uyen Nguyen's career, several key achievements stand out. Uyen saved $1.5 million annually in Contribution Margin by addressing miscommunication and scheduling errors. Additionally, Uyen automated scheduling processes, leading to a reduction of 60 operational hours per month on dedicated lanes. Uyen also coached and trained 40 teammates while revamping Standard Operating Procedures (SOPs), demonstrating a commitment to process improvement and team development.