Lori Mai
About Lori Mai
Lori Mai is a Senior Customer Support Specialist with a background in client support and project management within the software technology industry. She has held various roles at companies such as bswift and benefitexpress, and she holds a Bachelor of Science from the University of Illinois Chicago.
Current Role at Convr
Lori Mai currently serves as a Senior Customer Support Specialist at Convr, a position she has held since 2022. In this role, she focuses on providing exceptional support to clients, ensuring their needs are met effectively. Her experience in customer support is complemented by her background in various roles within the software technology industry, which aids her in understanding client requirements and delivering solutions.
Previous Experience at Benefitexpress
Lori Mai worked at benefitexpress in multiple capacities. She began as a Client Support Specialist from 2019 to 2020, where she provided direct support to clients. Following this, she served as a Client Delivery Manager from 2020 to 2022, managing client relationships and ensuring successful project delivery. Her time at benefitexpress spanned a total of two years in Schaumburg, Illinois.
Experience at bswift
Lori Mai has extensive experience at bswift, where she held several positions over a five-year period. She started as a Project Specialist in 2014, transitioning to a Business Analyst role from 2015 to 2019. Additionally, she briefly served as an Account Manager in 2019. Her roles involved analyzing client needs and managing projects, contributing to her expertise in client relations and project management.
Education and Certifications
Lori Mai earned a Bachelor of Science (B.S.) degree from the University of Illinois Chicago, where she studied Spanish - Hispanic Studies and Anthropology from 2009 to 2013. She also completed the Google Project Management Career Certificate, which provided her with knowledge of traditional and Agile project management methodologies. Additionally, she studied Spanish at Centro Granadi de Español (CEGRÍ) in 2013.
Professional Specialization
Lori Mai specializes in setting high standards for client satisfaction and measuring success through client feedback. Her background in both analyst and account manager roles within the software technology industry equips her with the skills necessary to understand client needs and deliver effective solutions. This focus on client satisfaction is a key aspect of her professional approach.