Patrick Menze
About Patrick Menze
Patrick Menze is the Sr. Manager of Technical Support at Coupa Deutschland GmbH, with extensive experience in technical support roles across various companies.
Sr. Manager, Technical Support at Coupa Deutschland GmbH
Patrick Menze currently serves as Sr. Manager of Technical Support at Coupa Deutschland GmbH since 2022. Based in Karlsruhe, Baden-Württemberg, Deutschland, his role involves overseeing technical support operations and ensuring efficient handling of customer issues.
Previous Experience at Akamai Technologies
Prior to his current role, Patrick Menze worked at Akamai Technologies as a Manager of Technical Support from 2014 to 2022. During his eight-year tenure in München und Umgebung, Deutschland, he contributed extensively to the technical support team, effectively managing and resolving customer concerns.
Technical Support Engineer at Clearswift
Patrick Menze served as a Technical Support Engineer at Clearswift from 2011 to 2014. Over these three years in München und Umgebung, Deutschland, he gained valuable experience in technical troubleshooting and client support.
IT Coordinator at European College of Business and Management
From 2008 to 2011, Patrick Menze worked as an IT Coordinator at the European College of Business and Management in London, Großbritannien. His responsibilities included managing the institution's IT infrastructure and providing technical support services.
Education and Qualifications
Patrick Menze holds a Bachelor of Arts (BA) in Business, Management, Marketing und verbundene unterstützende Dienste from the University of South Wales, completed between 2008 and 2011. Additionally, he achieved an IT-Systemkaufmann qualification from Deutsche Telekom AG, where he studied from 2005 to 2008.
Performance and Coaching Achievements
Patrick Menze has attained a 100% SLA for queue management of incoming tickets during EMEA hours. He conducts weekly KCS coaching sessions with peers, maintaining a compliance rate of over 98%. He also performs monthly reviews of peers' incidents to ensure quality control and improve customer incident handling.
Management Responsibilities
In his role as Sr. Manager of Technical Support, Patrick Menze is responsible for ensuring that local Management by Objectives (MBO) are being met. His duties include detailed reporting and effective resource management to drive team performance.