Roberto Feola
About Roberto Feola
Roberto Feola is a Senior Growth & Adoption Manager, Customer Success at Coupa Software, with extensive experience in customer success management and a strong background in legal studies.
Company
Roberto Feola is currently working at Coupa Software as the Senior Growth & Adoption Manager in the Customer Success department. He has been with the company since 2022 and is based in Dublin, County Dublin, Ireland.
Title
Roberto Feola holds the title of Senior Growth & Adoption Manager, Customer Success at Coupa Software. His role involves overseeing growth and adoption strategies within the Customer Success division.
Professional Journey in Customer Success
Roberto Feola has an extensive background in customer success management. Before joining Coupa Software, he worked at eShopWorld as a Senior Customer Success Manager from 2020 to 2022. Previously, he held multiple roles at PayPal: Enterprise Customer Success Manager (2013-2020), Merchant Customer Success Manager (2006-2013), and Customer Service Team Manager (2004-2006). His tenure at PayPal spanned 14 years, during which he gained considerable experience in customer success and service management.
Education and Legal Expertise
Roberto Feola possesses a strong background in legal studies. He earned a Law Degree in International Private Law from Università degli Studi di Torino in 2003. Additionally, he studied law at various international institutions: Universidad Catolica de Avila for general Spanish law (2011-2012), University of Helsinki on a scholarship (2001), and Lund University as an Erasmus student (1999). His legal expertise also encompasses competition and liberalization in the telecommunications sector, a focus area during his law degree studies.
Project Management and Account Management Skills
Besides his legal education, Roberto Feola has acquired skills in project management and account management. He completed an Advanced Diploma in Project Management from Dublin Business School in 2009. Earlier in his career, he worked as an Account Executive at Telecontatto spa from 2000 to 2001, where he honed his skills in account management.