Bianca Banks
About Bianca Banks
Bianca Banks is a Banking Services Specialist II at Credit Karma, with a diverse background in financial services and customer support. She has held various roles in companies such as Synchrony and TDB Communications, and is currently pursuing a Bachelor's degree in Business Administration and Management.
Current Role at Credit Karma
Bianca Banks serves as a Banking Services Specialist II at Credit Karma, a position she has held since 2022. In this role, she operates from Charlotte, North Carolina, and is responsible for providing expertise in banking product support and testing. Her work involves managing Tier III Member Support escalations, ensuring customer satisfaction, and aligning service delivery with business objectives.
Previous Experience in Financial Services
Prior to her current position, Bianca Banks accumulated extensive experience in the financial services sector. She worked at Synchrony in various roles, including Credit Card Services Representative and Sr Recovery Liaison-Agency, from 2014 to 2020. Additionally, she served as a Probate Specialist at Synchrony from 2016 to 2018. Her experience also includes a role as Service Delivery Manager at Chime Solutions LLC and Customer Service Supervisor at TDB Communications, Inc. and GigaMonster.
Educational Background
Bianca Banks is pursuing a Bachelor’s degree in Business Administration and Management. She has been studying at Strayer University since 2020. Additionally, she has a long-standing educational history at Caldwell University, where she has been studying Business Administration and Management since 1998. Her academic pursuits complement her professional experience in the banking and financial services industries.
Expertise in Customer Relationship Management
Bianca Banks possesses strong skills in Agency Relationship Management and Customer Relationship Management. She is adept at balancing performance targets with business objectives, which has contributed to her effectiveness in various customer service roles. Her experience includes building team morale through effective communication and positive performance feedback, enhancing team dynamics and service delivery.
Diverse Industry Background
Bianca Banks has a diverse background that spans multiple industries, including financial services, banking, human resources, and sales. This varied experience has equipped her with a comprehensive understanding of customer service dynamics and operational management within these sectors. Her roles have involved significant interaction with customers, allowing her to develop a well-rounded skill set applicable across different business environments.