Jessica Hanna
About Jessica Hanna
Jessica Hanna is a Member Support Specialist in the Tax department at Credit Karma, where she has worked since 2016 in the Charlotte, North Carolina area. She oversees monthly invoices, manages supply chain operations, and supports the product team with testing scenarios related to tax services.
Work at Credit Karma
Jessica Hanna has been employed at Credit Karma since 2016, currently serving as a Member Support Specialist in the Tax department. In this role, she has accumulated eight years of experience in the Charlotte, North Carolina area. Her responsibilities include monitoring monthly invoices and managing supply chain operations, which are integral to her administrative duties. Prior to her current position, she worked as a Member Services Specialist at Credit Karma from 2016 to 2018.
Education and Expertise
Jessica Hanna possesses strong communication skills, both orally and in writing, which significantly enhance her interactions with customers. Her expertise includes managing administrative tasks such as preparing financial plans and budgets, as well as handling office expenses like utility payments. She demonstrates adaptability and flexibility, allowing her to work independently or collaboratively to meet deadlines.
Background
Jessica Hanna has a background in customer service and administrative support, with a focus on tax services. Her experience at Credit Karma has equipped her with the skills necessary to assist the product team with testing scenarios related to tax services, contributing to the overall efficiency of the department.
Achievements
Jessica Hanna's contributions to Credit Karma include effectively managing supply chain operations and administrative tasks that support the tax services team. Her ability to communicate clearly and manage complex tasks has played a role in enhancing customer service interactions and operational efficiency.