Kelly Donohue
About Kelly Donohue
Kelly Donohue is a Senior UX Researcher with a Bachelor of Arts in History and City & Regional Planning from UC Berkeley. She has extensive experience in UX research and service design, currently working at Credit Karma since 2019 and previously holding roles at various organizations including Meld Studios and UC Berkeley.
Current Role as Senior UX Researcher
Kelly Donohue currently serves as a Senior UX Researcher at Credit Karma, a position she has held since 2019. In this role, she focuses on understanding user needs and behaviors to enhance the user experience of Credit Karma's products. Her work aims to empower organizations to better serve their users through comprehensive research methodologies.
Previous Experience at Credit Karma
Before her current role, Kelly Donohue worked at Credit Karma as a UX Researcher from 2018 to 2019. During this time, she contributed to various projects aimed at improving user engagement and satisfaction. Her experience at Credit Karma laid the foundation for her advancement to a senior position.
Educational Background
Kelly Donohue studied at UC Berkeley, where she earned a Bachelor of Arts in History and City & Regional Planning from 2007 to 2011. Additionally, she participated in an exchange program at Delhi University in 2010. Her educational background provides her with a diverse perspective that informs her approach to UX research.
Experience in Service Design
Kelly has a background in service design, having worked as a Service Designer at Meld Studios in 2016 for three months. This experience, combined with her knowledge of civic tech, informs her approach to UX research, allowing her to apply systems thinking and human-centered design in her methodologies.
Early Career Roles
In her early career, Kelly Donohue held various positions at UC Berkeley, including Administrative Assistant from 2008 to 2011 and Student Research Assistant from 2011 to 2012. She also worked as a House Manager and Workshift Manager at Berkeley Student Cooperative in 2009 and 2010, respectively. These roles contributed to her development of organizational and research skills.