Ronnia Cole
About Ronnia Cole
Ronnia Cole is a Member Support Specialist with strong active listening and multitasking skills, dedicated to fostering positive customer relationships. She has experience in various customer service roles and is currently pursuing a Bachelor of Applied Science in Business Informatics at Central Piedmont Community College.
Work at Credit Karma
Ronnia Cole has been employed at Credit Karma as a Member Support Specialist since 2021. In this role, she utilizes her active listening and multitasking abilities to effectively resolve customer concerns. Her responsibilities include documenting call details and preparing reports, which contribute to efficient account management. Ronnia's expertise in CRM systems enhances her capability to provide excellent customer service, aligning with Credit Karma's commitment to customer satisfaction.
Previous Experience in Customer Support
Prior to her current position, Ronnia Cole worked at Varo Bank as a Digital Banking Representative for five months in 2021, where she gained valuable experience in the financial services sector. She also served as a Customer Service Representative at United Rentals for six months in 2021 in Charlotte, North Carolina. Additionally, Ronnia briefly worked at Cisco Meraki as an Operations Support Specialist for two months in 2021 in Chicago, Illinois. These roles have equipped her with strong skills in customer support and effective communication.
Education and Expertise
Ronnia Cole is pursuing a Bachelor of Applied Science in Business Informatics at Central Piedmont Community College, a program she has been engaged in since 2016. Her education complements her professional experience, providing her with a solid foundation in business principles and technology. Ronnia possesses strong skills in navigating multiple computer systems and applications, which enhances her efficiency in customer support roles.
Skills in Customer Service
Ronnia Cole demonstrates strong active listening and multitasking abilities, which are essential for resolving customer concerns effectively. She is motivated to build sustaining satisfactory relationships with customers, contributing to overall company success. Her knowledge of CRM systems and expertise in accurately documenting call details further support her role in providing high-quality customer service.