Syed Rehman
About Syed Rehman
Syed Rehman serves as the Head of Customer Solutions at Credit Karma since 2021, bringing extensive experience in customer service technology and business strategy. He has held various leadership roles across multiple industries, demonstrating a strong ability to enhance customer experiences and drive profitability.
Work at Credit Karma
Syed Rehman has been serving as the Head of Customer Solutions (CCSO) at Credit Karma since 2021. In this role, he focuses on translating consumer needs into actionable business strategies and streamlining processes to enhance customer satisfaction. His leadership aims to empower teams to deliver exceptional value in customer experiences.
Previous Experience in Customer Service Technology
Before joining Credit Karma, Syed Rehman held various positions in customer service technology. He worked at Sprint as Director of Customer Service Technology from 2011 to 2014 and as Director of Go To Market from 2007 to 2011. His experience includes optimizing customer solutions, which contributed to significant business growth.
Education and Expertise
Syed Rehman studied at Oklahoma State University, where he earned a Bachelor's Degree in Artificial Intelligence from 1999 to 2003. He also attended New Jersey Institute of Technology for graduate studies in management. Currently, he is pursuing a Master of Arts and Science in Psychology at Harvard University, which he began in 2023.
Achievements in Business Growth
Syed Rehman has a proven track record of driving business growth. He successfully grew a $500 million business unit to $750 million in profitability by optimizing customer solutions. Additionally, he achieved a 25% increase in user retention rate through strategic customer experience initiatives.
Recognition and Awards
Throughout his career, Syed Rehman has earned prestigious awards for exceptional achievements in customer service excellence and technology innovation. His contributions have been recognized across various organizations, reflecting his commitment to enhancing customer experiences.