Alexa Smith
About Alexa Smith
Alexa Smith is the Lead Customer Support Specialist at Crexi, with a background in administrative roles and a strong foundation in customer support strategies.
Title and Current Role
Alexa Smith is the Lead Customer Support Specialist at Crexi. She has been with the company since 2020, focusing on enhancing customer satisfaction through effective support strategies. Her role involves developing and implementing customer support protocols that align with Crexi's goals, leveraging her expertise in commercial real estate and customer service.
Previous Work Experience
Before joining Crexi, Alexa Smith worked as an Administrative Assistant at Central Orthopedic Group in Plainview, New York from 2019 to 2020. Prior to this, she held a similar position at Remedy Pain Solutions, Inc. in Marina del Rey, California from 2015 to 2018. Throughout these roles, she honed her administrative skills and contributed to the efficiency of operations.
Education and Expertise
Alexa Smith holds a Bachelor's degree in Developmental and Child Psychology from SUNY Oneonta, completed in 2012. Additionally, she obtained an Associate's degree in Liberal Arts and Sciences/Liberal Studies from Suffolk County Community College in 2010. Her educational background provides a solid foundation for understanding human behavior, which she applies in her customer support role.
Skills in Microsoft Excel and PowerPoint
In her professional journey, Alexa Smith has developed proficiency in using Microsoft Excel and PowerPoint. These skills aid in streamlining customer support processes and improving overall efficiency. Her ability to leverage these tools effectively contributes to the success of her team at Crexi.
Contributions at Crexi
Since joining Crexi in 2020, Alexa Smith has been instrumental in developing customer support protocols that are in line with the company's objectives. Her strong background in the commercial real estate industry enables her to understand client needs and enhance their satisfaction, making her a valuable asset to the team.