Dericia Harris
About Dericia Harris
Dericia Harris is a Customer Success Manager at Crexi with extensive experience in customer-facing roles, particularly in the technology sector.
Current Role at Crexi
Dericia Harris is currently serving as the Customer Success Manager at Crexi since 2022. In this role, she focuses on fostering long-term relationships with clients in the technology industry. Her responsibilities include providing strategic guidance to maximize client value and drive success. She excels in collaborating with cross-functional teams to ensure seamless implementation and ongoing support.
Previous Roles at Crexi
Before becoming the Customer Success Manager at Crexi, Dericia Harris worked as an Onboarding Specialist from 2021 to 2022. During her four-month tenure in this role, she managed the onboarding process for new clients, ensuring a smooth transition and setup of services.
Experience at Association Management Group - Carolinas
Dericia Harris held the position of Customer Success Manager at Association Management Group - Carolinas from 2019 to 2021. Over the course of two years, she focused on maintaining customer satisfaction and retention. Her role involved working closely with clients to resolve issues and optimize their service experience.
Flight Attendant at Delta Air Lines
Dericia Harris worked as a Flight Attendant at Delta Air Lines from 2014 to 2019. For five years, she was responsible for ensuring passenger safety and comfort during flights. This role honed her customer-facing skills and ability to manage high-pressure situations, which has been beneficial in her subsequent positions in customer success.
Education at Virginia State University
Dericia Harris attended Virginia State University from 2010 to 2014, where she studied Sociology and achieved a Bachelor of Arts degree. Her education provided her with a strong foundation in understanding social dynamics, which has been valuable in her roles involving client interactions and relationship management.