Jessica De Girolamo
About Jessica De Girolamo
Jessica De Girolamo is a Senior Customer Success Manager at Crexi with extensive experience in customer success and account management.
Title
Jessica De Girolamo is currently a Senior Customer Success Manager at Crexi. She has held this position since 2022 and is based in the Miami-Fort Lauderdale area.
Company
Crexi is an online platform for commercial real estate that connects brokers, buyers, and tenants. It leverages technology to create a more efficient marketplace and offers a range of tools to streamline transactions and improve customer experience.
Education and Expertise
Jessica studied at UCLA, where she earned a Bachelor of Arts degree in Sociology and Global Studies. Her academic background has provided her with a strong foundation in understanding societal dynamics and global perspectives. This educational experience has complemented her professional roles in customer success and account management.
Professional Background
Jessica has built a varied career focusing on start-ups, technology, and disruptive verticals. Before her current role at Crexi, she worked as a Customer Success Manager at the same company from 2020 to 2022. Previously, she held multiple roles at Titeg, starting as a Customer Success Manager and advancing to Director of Customer Success and Business Development from 2016 to 2019. Jessica has also been an Account Manager at Cargomatic and CALIFORNIA ASSOCIATION OF REALTORS®, as well as a National Account Manager at Urbanspoon.
Professional Focus and Philosophy
Jessica emphasizes the importance of starting with the customer experience and working backwards to the technology. This approach, inspired by a quote from Steve Jobs, underscores her commitment to ensuring that technological solutions are aligned with customer needs. Her experience spans product management, account management, and customer success, making her a versatile professional equipped to drive growth and satisfaction in her roles.