Jessica Radhika Dunphy
About Jessica Radhika Dunphy
Jessica Radhika Dunphy is a Senior Customer Success Manager at Crexi with a background in account management and product management, focusing on start-ups and tech.
Title and Current Role
Jessica Radhika Dunphy currently holds the position of Senior Customer Success Manager at Crexi. She has been in this role since 2022, based in Los Angeles, California. In her current role, she focuses on ensuring customer satisfaction and driving the success of Crexi's clientele in the competitive tech and start-up sectors.
Previous Roles and Experience
Before becoming a Senior Customer Success Manager, Jessica worked as a Customer Success Manager at Crexi from 2020 to 2022. Prior to Crexi, she gained extensive experience at Titeg, where she served as the Director of Customer Success and Business Development from 2018 to 2019, and held various other roles including Senior Customer Success Manager and Customer Success Manager from 2016 to 2018. Her earlier career includes positions such as Account Manager at Cargomatic, Digital Advertising Account Manager at CALIFORNIA ASSOCIATION OF REALTORS®, and National Account Manager at Urbanspoon.
Educational Background
Jessica Radhika Dunphy holds a Bachelor's degree in Sociology and Global Studies from the University of California, Los Angeles (UCLA). Her academic background provides a strong foundation for her deeper understanding of societal trends and global dynamics, which she leverages in her professional roles.
Focus on Start-ups and Tech Sectors
Throughout her career, Jessica has demonstrated a strong focus on start-ups, tech, and disruptive verticals. She emphasizes the importance of starting with customer experience and working backwards to the technology, drawing inspiration from Steve Jobs' philosophy. This approach has been central to her roles in customer success and business development.
Account Management and Product Management Expertise
In addition to her customer success roles, Jessica has a solid background in account management and product management. This diverse expertise allows her to effectively bridge the gap between clients and internal teams, ensuring that products and services meet customer needs and drive business growth. Her roles at various companies have honed her skills in these areas, making her a valuable asset in the tech and start-up industries.