Rashaud Morris
About Rashaud Morris
Rashaud Morris is a Customer Success Manager at Crexi with a diverse background in customer service, sales, and marketing. He has previously worked at Verizon, The Tile Shop, and Raycom Media, and holds an Associate's degree in Psychology from Midlands Technical College.
Current Role as Customer Success Manager
Rashaud Morris currently serves as a Customer Success Manager at Crexi. In this role, he acts as a key liaison between customers and internal teams, such as Product Management, Sales, and Marketing. He is actively involved in identifying cross-sell and upsell opportunities within customer accounts to drive revenue growth. Additionally, he represents Crexi as a domain and product expert, enhancing customer interactions and internal community engagement. His tenure at Crexi started in 2022.
Previous Experience as Onboarding Specialist at Crexi
Before his current role, Rashaud Morris worked as an Onboarding Specialist at Crexi in 2022 for a month. During this period, he was responsible for ensuring a smooth onboarding process for new clients. His responsibilities included guiding customers through initial setup and providing essential training and support, helping them acclimate to Crexi’s services quickly and efficiently.
Technical Solutions Specialist at Verizon
Rashaud Morris worked as a Technical Solutions Specialist at Verizon from 2021 to 2022 for seven months. In this role, he provided technical support and solutions to customers, addressing their complex issues and ensuring high levels of customer satisfaction. His technical acumen and customer-centric approach contributed to resolving problems efficiently.
Customer Service Roles at Verizon
Rashaud Morris has held multiple customer service roles at Verizon. He worked as a Customer Service Specialist from 2020 to 2021 for seven months and then transitioned to a Customer Service Advocate in 2021 for four months. In these positions, he handled various customer inquiries, provided solutions, and contributed to a positive customer experience. His efforts in customer service helped enhance Verizon's relationship with its clients.
Digital Marketing Sales at Raycom Media
Between 2014 and 2019, Rashaud Morris held several positions at Raycom Media in Columbia, South Carolina. He started as an Inside Sales Specialist at WIS TV from 2014 to 2015, then moved on to become a Health Marketing Inside Sales Specialist from 2015 to 2017. Finally, he served as a Digital Marketing Inside Sales Manager at WIS TV from 2017 to 2019. In these roles, he was involved in digital marketing strategies, sales management, and fostered relationships with clients to drive revenue growth.