Fernando Ramos
About Fernando Ramos
Fernando Ramos is a Junior Systems Analyst at CVC CORP, where he has worked since 2018, utilizing ITIL methodology and SQL databases to support financial systems. He has a diverse background in IT support roles and is currently engaged in incident management and process improvement.
Work at CVC
Fernando Ramos has been employed at CVC CORP as an Análista de Sistema Junior since 2018. In this role, he utilizes ITIL methodology to analyze and execute processes within the financial back-office domain. He employs tools such as Active Directory and SQL databases to support CVC's financial systems. His responsibilities include handling second-level incident management for the main system, Venda Compartilhada, which ensures seamless sales operations across various branches. He collaborates directly with branch managers, sales teams, and regional managers to resolve sales-related issues.
Previous Work Experience
Fernando has a diverse work history in the IT and customer support sectors. He worked at Spread Tecnologia as an Analista de Service Desk for five months in 2016 and as an Analista de Suporte Pleno from 2016 to 2018. His earlier roles include Técnico de T.I - Nível 2 at CTIS from 2014 to 2015 and Analista de suporte at Hewlett-Packard Company from 2011 to 2013. He also gained experience in customer service as an Operador de Call Center at Casas Bahia and SPCOM SA.
Education and Expertise
Fernando studied Tecnologia da Informação at Estácio, where he pursued a degree in Gestão de Tecnologia da Informação from 2019 to 2022. His educational background complements his professional experience in IT and systems analysis. He has developed expertise in incident management, process analysis, and the use of various IT tools, which he applies in his current role at CVC.
Technical Skills
In his role at CVC and previous positions, Fernando has developed a range of technical skills. He utilizes ITIL methodology for process management and employs tools like Active Directory and SQL databases. His experience includes coordinating with internal teams to address sales impediments and ensuring the quality of service in IT support roles. His technical proficiency supports his effectiveness in managing financial systems and resolving operational issues.