Crystal Shrum
About Crystal Shrum
Crystal Shrum is a Senior Customer Service Manager at Daxko, where she has worked since 2019. She holds an MBA and has a background in customer success and software training.
Current Role at Daxko
Crystal Shrum currently serves as the Senior Customer Service Manager at Daxko, a position she has held since 2019. In this role, she focuses on enhancing customer satisfaction and ensuring effective service delivery. Additionally, she has been working as a Customer Success Manager at Daxko since 2018, where she contributes to customer retention and engagement strategies. Her experience in these roles reflects her commitment to improving customer experiences within the software industry.
Previous Positions at Daxko
Crystal Shrum has held multiple positions at Daxko since joining the company. She worked as a Support Services Associate from 2013 to 2014, followed by her role as a Member Engagement Representative for three months in 2013. She then progressed to become a Software Trainer from 2015 to 2016 and served as the Customer Success Team Lead from 2016 to 2018. Her diverse roles at Daxko demonstrate her growth and adaptability within the organization.
Educational Background
Crystal Shrum studied at the University of Alabama at Birmingham, where she earned a Bachelor of Science and a Bachelor of Arts in Marketing and Communication with a concentration in Public Relations from 2008 to 2013. She later pursued a Master of Business Administration (MBA) at the same university, completing her studies from 2018 to 2019. Her educational background provides her with a strong foundation in business management and communication strategies.
Industry Expertise
Crystal Shrum has a demonstrated history of working in the computer software industry, with a specific focus on customer success. She possesses expertise in social media strategies and training methodologies, which enhances her ability to engage with customers effectively. Her skills in Microsoft PowerPoint contribute to her effectiveness in presentations and training sessions, further supporting her role in customer service management.
Internship Experience
Before her extensive career at Daxko, Crystal Shrum interned at The Rick & Bubba Show in 2013 for seven months. This internship provided her with valuable experience in communication and public relations, laying the groundwork for her future roles in customer service and management.