Hilary Blake
About Hilary Blake
Hilary Blake is a Team Lead in Key Account Management at Daxko, where she has worked since 2021. With a background in customer success and account management, she has held various roles in notable companies, including Enterprise Holdings Inc. and Motionsoft.
Work at DAXKO
Hilary Blake has been serving as Team Lead for Key Account Management at Daxko since 2021. In this role, she is responsible for overseeing key accounts and driving customer success initiatives. Her leadership has contributed to significant improvements in customer satisfaction and retention metrics. Prior to this position, she worked as a Strategic Relationship Manager at Daxko from 2020 to 2021, where she played a crucial role in managing client relationships and enhancing service delivery.
Education and Expertise
Hilary Blake earned a Bachelor of Arts (B.A.) in Communication/Public Relations from the University of Maryland. Her educational background has equipped her with strong communication skills, which she has applied throughout her career in various roles, including customer success and account management. Her expertise in strategic relationship management is evident from her work across multiple organizations.
Background
Hilary Blake began her career at Enterprise Holdings Inc., where she held various positions from 2008 to 2013, including Management Trainee, Assistant Branch Manager, Branch Manager, and Business Rental Sales Executive. She transitioned to roles in customer success and account management at companies such as Vocus, Senseware.co, and Motionsoft, before joining Daxko. Her diverse experience spans several key areas, including sales, customer success, and strategic relationship management.
Achievements
Throughout her career, Hilary Blake has achieved notable results in customer satisfaction and retention. At Motionsoft, she led the development of a Customer Success program and achieved a retention goal of 92% over 2.5 years. At Daxko, she elevated the Net Promoter Score (NPS) by 19 points within a year through effective collaboration and solution implementation. Additionally, she contributed to achieving 100% of the year-end Monthly Recurring Revenue Goal as a member of the Business Execution Team.