Laura Alvarez
About Laura Alvarez
Laura Alvarez is a Quality Assurance Manager at Daxko, where she has worked since 2023. She has extensive experience in team leadership and customer service, having held various roles in companies such as Zen Planner and the Society for Mining, Metallurgy & Exploration Inc.
Work at DAXKO
Laura Alvarez has been employed at Daxko since 2021, initially serving as Team Lead for New Hires for one year. She progressed to the role of Senior Team Lead for New Hires in 2022, where she has worked for two years. In 2023, she transitioned to the position of Quality Assurance Manager, where she has been responsible for overseeing quality assurance processes in a remote capacity. Her roles at Daxko reflect her commitment to enhancing team performance and ensuring high standards in service delivery.
Education and Expertise
Laura Alvarez earned her Bachelor's Degree in Business Management from Colorado State University Global, completing her studies from 2012 to 2014. Her educational background supports her expertise in risk assessment and mitigation, which she applies in strategic planning and implementation. She is recognized for her ability to develop and implement process improvements that contribute to company growth and technical innovation.
Background
Before joining Daxko, Laura Alvarez held various positions that contributed to her professional development. She worked at Zen Planner from 2018 to 2021, starting as a Customer Advocate and advancing to Team Lead. Prior to that, she served as Staff Division Liaison Coordinator at the Society for Mining, Metallurgy & Exploration Inc. from 2016 to 2018. Her earlier experience includes roles as an Account Manager at Firespring and as a Senior Customer Service Representative at the Society for Mining, Metallurgy, and Exploration.
Achievements
Laura Alvarez has a proven track record in training and development, having provided performance-driven training to both new and existing staff members. Her focus on enhancing customer service skills aligns with company standards. She is recognized for maintaining a professional demeanor while interfacing with customers, ensuring their safety and satisfaction. Her contributions to developing process improvements have been acknowledged as driving factors in company growth.