Tosha Gibbs
About Tosha Gibbs
Tosha Gibbs serves as the Customer Service Team Lead at Daxko, where she has worked since 2018. She facilitates customer-driven question sessions and engages in educational activities related to Daxko Operations.
Work at DAXKO
Tosha Gibbs has been employed at Daxko since 2018, serving as the Customer Service Team Lead. In this role, she oversees customer service operations and ensures that the team meets the needs of clients. Her responsibilities include facilitating customer-driven question sessions, which help address client inquiries and improve service delivery. Additionally, she engages in educational activities related to Daxko Operations, contributing to the professional development of her team and enhancing overall operational efficiency.
Customer Service Leadership
As a Customer Service Team Lead, Tosha Gibbs plays a crucial role in leading her team to provide effective customer support. She hosts Daxko Operations Office Hour sessions, which serve as a platform for team members and clients to discuss operational questions and concerns. This initiative fosters open communication and helps in resolving issues promptly, contributing to a positive customer experience.
Educational Engagement
Tosha Gibbs actively participates in educational activities related to Daxko Operations. These activities are designed to enhance knowledge and skills within the team, ensuring that they are well-equipped to handle customer inquiries and operational challenges. Her commitment to education reflects a focus on continuous improvement and professional development within the customer service department.
Experience and Tenure
With six years of experience at Daxko, Tosha Gibbs has developed a comprehensive understanding of customer service operations. Her long tenure at the company highlights her dedication to her role and her ability to adapt to the evolving needs of clients and the organization. This experience positions her as a knowledgeable resource within the company.