Jade Smith
About Jade Smith
Jade Smith is a Talent Development and Culture Leader with a background in organizational psychology and extensive experience in human resources. She focuses on enhancing workplace culture and developing meaningful programs, currently working at DeepL after holding various leadership roles in companies like TravelPerk and ServiceNow.
Current Role at DeepL
Jade Smith serves as the Talent Development and Culture Leader at DeepL, a position she has held since 2024. In this role, she focuses on creating meaningful programs that enhance workplace culture. Her responsibilities include developing strategies aimed at attracting, developing, and retaining talent within the organization. Smith combines her expertise in organizational psychology with practical strategies to foster an inclusive and authentic workplace environment.
Previous Experience in People Operations
Prior to her current role, Jade Smith held several significant positions in people operations. She worked at TravelPerk as Senior Director of People Operations from 2022 to 2024, where she led initiatives to improve employee engagement and operational efficiency. Before that, she was with ServiceNow, serving as Director of People Care from 2021 to 2022 and as Senior Manager of Global Talent Care from 2019 to 2021. Her experience spans various aspects of human resources, including employee lifecycle management and HR operations.
Educational Background
Jade Smith holds a Master of Science in Organizational Psychology from Birkbeck, University of London, which she completed from 2019 to 2021. She also earned a Bachelor of Science in Psychology from Royal Holloway, University of London, from 2011 to 2013. Additionally, she obtained a CIPD Level 5 Certificate in Human Resources Management from Brooklands Weybridge in 2017. Her educational background provides a strong foundation for her work in talent development and workplace culture.
Professional Skills and Focus Areas
Jade Smith specializes in combining research on motivation, leadership, culture, and learning with product design principles. She utilizes data-driven insights to craft tailored solutions that address workplace challenges. Her focus areas include enhancing employee engagement, developing effective talent management strategies, and fostering an inclusive workplace culture. Smith strives to deliver great service and solutions as an authentic leader.
Career Progression and Roles
Jade Smith's career in human resources began as a Human Resources Assistant at Business Systems (UK) Ltd from 2013 to 2015. She progressed through various roles at Salesforce, including HR Shared Service Specialist EMEA and Global HR Analyst. At ServiceNow, she held multiple positions, including HR Service Delivery Manager and Director of Employee Lifecycle Global Product Lead. This diverse experience has equipped her with a comprehensive understanding of HR operations and talent development.