Avi S.
About Avi S.
Avi S. is a Product Support professional with extensive experience in application and operations support, currently working at Digital.ai in Alpharetta, Georgia. He has held various roles in the tech industry since 2001, including positions at AutoTrader.com and The Rainmaker Group.
Work at Digital.ai
Currently, Avi S. serves as a Product Support professional at Digital.ai, a role he has held since 2016. In this position, he collaborates with various internal teams, including Product, Development, and Quality Assurance (QA), to effectively address customer issues. Avi utilizes Zendesk to monitor and manage trouble tickets specifically for Agility and Continuum applications. His responsibilities also include creating process and procedure documents that define roles and responsibilities within the support process.
Previous Experience in Application Support
Avi S. has a diverse background in application support, having worked at several organizations prior to his current role. He was employed at Conarc as an Application Support professional from 2008 to 2012. Following this, he worked at The Rainmaker Group as an Application/Operations Support Engineer from 2012 to 2015. His experience also includes a role at Cardlytics, Inc. as a Production Support Engineer in 2015.
Career at AutoTrader.com
Avi S. spent several years at AutoTrader.com, where he held multiple positions. He began as a Desktop Support Analyst from 2001 to 2006, then advanced to Supervisor Desktop Support for a brief period in 2006. He was later promoted to Associate Manager Desktop Support from 2007 to 2008, where he managed a team supporting 1,200 users across four buildings and 1,200 remote users in six sales regions. His tenure at AutoTrader.com provided him with extensive experience in desktop support and team management.
Education and Expertise
Avi S. earned a Bachelor of Science (BS) degree in Parks, Recreation and Leisure Facilities Management from North Georgia College and State University, where he studied from 1997 to 1999. His educational background, combined with his extensive experience in support roles, has equipped him with the skills necessary to manage application-related issues and enhance customer support processes.
Business Analysis Experience
Avi S. has experience as a Business Analyst, having worked at TSYS from 2015 to 2016. This role allowed him to develop analytical skills and a deeper understanding of business processes, which he has applied in his subsequent positions in product and application support.