Imke (Immi) Pfennig
About Imke (Immi) Pfennig
Imke (Immi) Pfennig is a Sales Automation Analyst at Digital.ai, specializing in Salesforce customization and application management. With a background in market research and community support, she has extensive experience in enhancing sales processes through data quality monitoring and the implementation of various applications.
Current Role at Digital.ai
Imke Pfennig serves as a Sales Automation Analyst at Digital.ai, a position she has held since 2015. In this role, she focuses on enhancing sales processes through the customization of Salesforce. Her responsibilities include managing user profiles, roles, security settings, sharing rules, and permission sets. Pfennig also monitors data quality and implements best practices to meet the needs of various departments within the organization.
Previous Experience at Ipswitch, Inc.
Before joining Digital.ai, Imke Pfennig worked at Ipswitch, Inc.-WhatsUp Gold in multiple roles. She served as a Community Specialist from 2011 to 2012, where she engaged with the user community. Following this, she worked as a Market Research Coordinator from 2011 to 2014, contributing to market analysis and research initiatives. Both positions were based in Alpharetta, GA.
Education and Training
Imke Pfennig studied at Berufsbildende Schulen Oldenburg in Germany from 1990 to 1993. This three-year program provided her with foundational knowledge and skills that have contributed to her career in sales automation and analysis.
Salesforce Expertise
Imke Pfennig has significant expertise in Salesforce, where she is responsible for setting up new functionalities to support sales processes. She customizes Salesforce to enhance operational efficiency and manages various applications, including InsideView, Gainsight, Avalara, Terminus, and Engagio, as part of her Salesforce maintenance duties.
Application Management Skills
In her current role, Imke Pfennig implements and maintains a variety of applications within Salesforce. Her experience includes working with tools such as Cvent, Bizible, LeanData, and CongaMerge. These applications support sales processes and contribute to the overall effectiveness of the sales automation efforts.