Alicia Milton
About Alicia Milton
Alicia Milton is a Project Manager at Digital River, where she has worked since 2020. With a background in client operations and project management, she has extensive experience in eCommerce and technical skills in various software tools.
Current Role as Project Manager
Alicia Milton has been serving as a Project Manager at Digital River since 2020. In this role, she oversees various projects, ensuring that they align with organizational goals and are completed within established timeframes. Alicia is responsible for facilitating client meetings and communications, acting as the primary point of contact for project and operational activities. Her ability to manage multiple projects simultaneously in a fast-paced environment is a key aspect of her current position.
Previous Experience at Digital River
Alicia Milton has held several positions at Digital River. She worked as a Senior Client Operations Specialist for six months in 2019, followed by a year as an Associate Project Manager from 2019 to 2020. Prior to these roles, she served as a Client Operations Specialist for three years from 2016 to 2019 and as a Store Operations Manager for three years from 2012 to 2015. Her diverse experience at Digital River has contributed to her expertise in project management and client operations.
Educational Background in Nursing Assistance
Alicia Milton studied at Dakota County Technical College (DCTC) from 2003 to 2004, where she achieved a certification as a Nursing Assistant/Home Health Aide. This educational background provided her with foundational skills in patient care and support, which she has applied in various roles throughout her career.
Experience in Customer Service and Marketing
Before her tenure at Digital River, Alicia worked at RTI Corp as a Customer Service Specialist from 2008 to 2012. She also spent six years at Best Buy, where she held positions as a Marketing Analyst and Merchandise Layout Analyst from 1997 to 2003. These roles helped her develop strong customer service skills and an understanding of marketing strategies.
Skills and Technical Proficiencies
Alicia Milton possesses a range of skills relevant to her role in project management. She is adept at using project and business management ticketing tools such as QuickBase, SharePoint, and SAP. Additionally, she has technical skills in Dreamweaver, Acrobat Reader, Snagit Editor, and basic SQL using SQL Developer. Her knowledge of HTML, HTML5, XML, and Microsoft Office further supports her ability to manage projects effectively.